Home › Who we serve › Rural and underserved communities
For rural and underserved communities
Bring care closer to home, however far home is.
For rural clinics, critical access hospitals, community health centers and telehealth programs. HSRMed shows who needs care, how far they live, and how to reach them: a video visit, a phone call or a text.
- Distance-aware panel: every patient's miles and drive time to the clinic
- Built for weak connections: offline storage, low data use, text check-ins
- Telehealth first when the trip is long and the need can be met remotely
- Community health workers and caregivers included in the care team
The challenge
Distance should not decide who stays well
Rural patients often live far from care, with fewer clinicians, longer trips and weaker internet.
Long trips
A routine visit can take half a day of travel and a missed day of work, so problems wait until they are serious.
Weak connections
Many apps assume fast internet. Rural patients need tools that work on a basic phone and a weak signal.
Few clinicians
Small teams cover large areas, so they need to know exactly who to reach first.
Sample screen
Rural clinic map and telehealth queue
Patients placed around the clinic by distance, with today's telehealth visits matched to each person's connection.
Patients around the clinic
Colour shows today's priority
Today's telehealth queue
Visit type chosen for each patient's connection
| Time | Patient | Distance | Connection | Visit |
|---|---|---|---|---|
| 9:00 | Mary Johnson | 38 mi | Cellular | Video |
| 9:30 | Thomas Nguyen | 27 mi | Wi-Fi | Video |
| 10:15 | William Brown | 61 mi | Text only | Phone + caregiver |
| 11:00 | Linda Perez | 52 mi | Cellular | Video |
| 1:30 | Hector Morales | 35 mi | Low signal | Phone |
| 2:15 | Sofia Hernandez | 31 mi | Wi-Fi | Video |
Fictional patients; locations are illustrative and not real addresses.
What HSRMed delivers
Built for rural care
Distance-aware prioritization
The panel shows miles and drive time, so teams choose the right kind of contact for each patient.
Telehealth workflow
Schedule video, phone or caregiver-assisted visits from the same screen, based on the patient's connection.
Offline and low data
Readings are saved on the device and sent when a signal returns. Text check-ins work without a data plan.
Community health workers
Community health workers and caregivers can be part of the care team, with the patient's consent.
Device lending
Support for clinic-owned devices that can be lent to patients who do not have their own.
Eight languages
For farmworkers, immigrant families and every community the clinic serves.
How it works
From the clinic to the farthest patient
Enroll at the clinic
Patients are set up during a visit, with devices lent if needed.
Monitor at home
Data is sent daily when possible, or stored and sent when a signal returns.
Prioritize by need and distance
The team sees who changed and how far they live, every morning.
Reach out the right way
Video, phone, text or a community health worker visit, chosen for each patient.
What you can measure
Rural program measures
Questions
Questions from rural clinics
What if a patient has no internet at home?
Readings are stored on the phone and sent when a signal is available. Patients can also check in by text message, and visits can be held by phone.
What if a patient has no smartphone or devices?
Clinics can lend devices, and caregivers or community health workers can help with readings.
Does HSRMed support telehealth programs?
Yes. The panel helps teams choose the right kind of visit and supports scheduling and documentation of remote contacts.
Is HSRMed affordable for a small clinic?
HSRMed is designed to be used by small teams. Contact us to discuss programs for rural clinics and community health centers.
Bring HSRMed to your community
We work with rural clinics, critical access hospitals and community health centers.
Who we serve